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The Public Housing Operations Department is responsible for managing the agency’s conventional public housing and the oversight of affordable housing managed by private property management companies. These communities include family housing , senior housing  and housing opportunities for persons with disabilities.


What is the Public Housing Program?


A Public Housing Agency (PHA) is a governmental body that is authorized to assist in the development or operation of housing for low-income families. The goal of the agency is to provide decent, safe, sanitary, drug-free housing in good repair to all SFHA residents. In this effort, the agency also strives to improve living conditions for low-income families while charging only 30% of the families income for rent. The rules and regulations that govern Public Housing Authorities are determined by the U.S. Department of Housing and Urban Development (HUD). These rules and regulations are also referenced in the Code of Federal Regulations 24 (CFR). A new CFR is released each year with updated rules and regulations. 


The formula to determine rental payment is the highest of the following: 

-30% of monthly adjusted income (after allowed deductions)

-10% of monthly income or

-$25 Minimum Rent

-Flat Rent (varies by property as determined by market survey)

For more information regarding the Public Housing Program, please click the link below:

 Do you think you qualify for food stamps?  Please click here:


SFHA Public Housing Resident FAQ


1. Request for Transfer Form.pdf
10. How to Submit a Work Order.pdf
11. How to Submit a Work Order - Spanish.pdf
12. How to Submit a Work Order - Chinese.pdf
13. Manual Work Order Request Form.pdf
14. Manual Work Order Request Form - Spanish.pdf
15. Manual Work Order Request Form - Chinese.pdf
16. Request to Add Family Member Form.pdf
2. Personal Declaration.pdf
4. Request for Informal Settlement Hearing.pdf
5. Request for Translation Certification.pdf
6. Claim Form.pdf
7. Authorization to Release Information.pdf
8. Reasonable Accommodation Forms.pdf
9. Rent Abatement.pdf
2016 - 2021 Five Year Plan.pdf
ACOP 100118.pdf
Annual Plan FY 2019.pdf
Frequently Asked Questions.pdf
Hearing Procedure.pdf
HUD Smoke Free Policy Fact Sheet.pdf
HUD Smoke Free Policy Information  for Residents.pdf
HUD Smoke Free Policy Recommended 18-Month Timeline.pdf
HUD Smoke Free Policy Recommended Checklist.pdf
LEP Plan.pdf
LEP Procedure.pdf
Limited English Proficiency Plan.pdf
Maintenance Plan 2015.pdf
Public Housing Admission and Continue Occupancy Policy August 1, 2016.pdf
Public Housing Agency Annual Plan 2017.pdf
SFHA-LEP Vital Document List_2017.pdf

 Comparing LH-LIPH Comparison Race Demographics

Alert Message
As of September 4, 2019

What’s going on with the San Francisco Housing Authority?

After uncovering significant financial problems which resulted in major funding shortfalls, the U.S. Department of
Housing and Urban Development (HUD) determined that the San Francisco Housing Authority (SFHA) is in default of its
contracts with HUD. In order to cure the default and avoid receivership, HUD has requested that the City and County of
San Francisco assume responsibility for SFHA’s essential functions, such as the voucher program and managing public
housing, and is requiring those program operations be outsourced to third party experts.

I live in public housing. How will these changes affect me?

You will not lose your public housing or your housing subsidy due to these changes. The outsourcing of SFHA’s public
housing operations will not adversely affect you. The City is currently reviewing options for bringing in new property
management for SFHA’s public housing sites at Potrero and Sunnydale. SFHA and the City will continue to communicate
frequently with residents and other stakeholders as these changes occur.

Who do I pay rent to? What if I have a maintenance request?

Until the management of your public housing unit is transferred to third party experts, continue to pay rent and make
maintenance requests the same way you do now to your current SFHA property management office.

What do all these changes mean for the HOPE SF program to rebuild public housing units at Potrero and Sunnydale?

The HOPE SF program will continue. Construction of the new public housing replacement units continues, and public
housing households are still scheduled to relocate to the new units managed by Bridge Housing at Potrero and Mercy
Housing at Sunnydale. Until public housing households are relocated to the newly built replacement units managed by
Bridge or Mercy, they will continue to interact with SFHA property management and, later, the third party expert
brought in to take over SFHA’s property management function.

If you have other questions, please

contact Tonia Lediju, SF Housing Authority Transition Lead: or (415) 715-3164