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The Housing Authority of the City & County of San Francisco continues working diligently to ensure that essential service​s are provided while following the Department of Public Health's directive to limit any exposure due to COVID-19. To meet customer needs, the Authority, like other City and County of San Francisco departments, has taken immediate action.​​​




    The Housing Authority of the City and County of San Francisco (Authority) is opening its online waitlist application process for the Mainstream preference for the Housing Choice Voucher program. **The SFHA will accept up to 500 applications for this preference at which time the online waitlist will close.**

    In order to apply:

    • At least one person in the household must be non – elderly (18 to 61 years at the time of admission) and disabled AND
    • Homeless OR
    • Transitioning out of an institutional facility or other segregated setting OR
    • At serious risk of institutionalization

    Income Requirements:

    Total household income must not exceed the following:



    An applicant (and all members of the family, if applicable) must:

    • Qualify as an individual or family as defined by the Authority.
    • Have a head of household that is at least 18 years of age at the time of this waitlist application or be a minor legally emancipated by a court of competent jurisdiction, consistent with California law.
    • Have annual income at the time of admission that does not exceed the established income limits.
    • Pass a criminal background check.
    • Provide documentation of social security numbers or certify that they do not have social security numbers at the time of initial eligibility interview.
    • Meet HUD requirements on citizenship or immigration status. One member of the applicant family must be a U.S Citizen, U.S. National or Non-Citizen with Eligible Immigration status at the time the voucher is issued to be eligible for assistance.

    An applicant/applicant family must not:

    • Have ever been convicted of manufacturing or producing methamphetamine on the premises of any federally-assisted housing or any family household member that is subject to a lifetime registration requirement under a state sex offender registration program will not be eligible for housing assistance.
    • Owe rent or other amounts to the San Francisco Housing Authority (or any other public housing authority). Assistance will not be offered until the outstanding balance is paid in full.


    The Authority does not discriminate on the basis of race, sex, color, religion, marital status, familial status, national origin, age, pregnancy, disability, ancestry, or sexual orientation in the access to, admission into, or employment in housing programs or activities.

    How to Apply:

    **Waitlist applications will be accepted ONLINE ONLY beginning September 29, 2021, at 8:00 a.m. to October 13, 2021 at 11:59 p.m. PST OR when 500 applications have been received, whichever comes first. 

    Before you begin the waitlist application process, please have available the names, social security numbers (if available), and dates of birth of all family members. You will also need the gross annual income of all family members. Make sure you have access to a printer, e-mail or have paper and pen ready to write down your confirmation number!

    1. Complete the waitlist application using any device with internet access at
    2. Review all information to make sure you have entered the requested information correctly!
    3. Submit your application.
    4. Print or save the online confirmation number. You can either print, e-mail or write this number down with pen and paper.

      (Paper waitlist applications will NOT be accepted)

      The San Francisco Public Library has free community computers that may be used to fill out this paperless waitlist application! Call 311 for locations of libraries and operating hours or go to

      Contact the Authority with any questions!

      For questions, please contact the Authority's Customer Care Center Monday – Friday, 8 am – 5 pm:

    Maintaining Your Status on the Waitlist
    You will be notified by mail when your name comes to the top of the waiting list or if we are updating our files. If you do not respond to our notifications, or your letter is returned undeliverable, your name will be removed from the waiting list. If you have a change of address, phone number, income, or family size, you must notify us via e-mail ( or by phone at (415) 715-5200 within 10 business days of the change. 


    Applications can be received online anytime during the wait list period. Once 500 applications have been received, the waitlist period will automatically close. Applicants will receive a confirmation number to acknowledge successful transmission of their application.

    The content in this announcement is subject change without notice at any time. The waitlist applicant is non-transferable and does not administer nor guarantee housing assistance.



    We have made the following updates to our office’s services:​

    - No Visits at the Housing Authority Office

    o ​Due to COVID-19, we are not currently accepting visits at our office. However, you may drop off documents at our office (1815 Egbert Avenue) by using the drop box outside the main entrance. You can also fax documents to us at (415) 820-1586 or e-mail them to

    - In complying with the Department of Public Health's recommendations, we are operating with minimum staffing onsite until the mayor issues further executive orders.

    - Due to reduced staffing, we are focusing on requests for immediate needs. Our priorities are:

    o Interim recertification requests for rent reductions

    o Emergency moves due to your home being uninhabitable

    o I​nspections for new move-ins

    - You may request any of these services or submit a Request for Tenancy Approval in any of these ways: o E-mail to You should receive a response within 48 hours of receipt

    o Fax to (415) 820-1586

    o Mail to HCV Program, 1815 Egbert Avenue, San Francisco, CA 94124

    o Place in the drop box at the front door of 1815 Egbert Avenue

    - Call Center Remains Staffed: (415) 715-5200

    o ​Our call center is open from 8 a.m. until 5 p.m. to assist you with your questions and provide continued needed service. We expect longer than normal hold times because of a high volume of calls. We are committed to answering your call as quickly as possible and will continue to monitor our wait times to ensure we are answering calls within a reasonable timeframe.

    Please follow the tips below to stay safe:

    - Wear a mask when you're out in public

    - Frequently wash your hands with soap and water for at least 20 seconds

    - Avoid touching your face

    - Minimize outdoor contact

    - Maintain at least 6 feet of space from others when in public

    Community Support Resources: 

    - Special Education Guidance: The California Department of Education, complying with Governor Newsom's March 13th executive order, has issued guidance related to COVID-19 on several topics, including support for students with disabilities. The guide and FAQs can be found online. 

    - Smart Money Coaching: is available to anyone living, working or receiving services in San Francisco. Our dedicated service providers have transitioned services to phone and video appointments. To schedule an appointment, call (877) 256-0073


    - Diaper bank locations and their hours may be found here: To receive diapers from the diaper bank, participants must be enrolled in CalWorks or CalFresh.

    - Filing for Unemployment, Disability, or Paid Family Leave: California's Employment Development Department provides a variety of support services to workers affected by COVID-19. This includes:

    o ​Workers with reduced or eliminated hours may file an Unemployment Insurance claim.

    o Those sickened or quarantined due to COVID-19 can file a Disability Insurance claim.

    o ​Those caring for an ill or quarantined loved one can file a Paid Family Leave Claim.

    Alert Message
    The Housing Authority of the City & County of San Francisco continues working diligently to ensure that essential service​s are provided while following the Department of Public Health's directive to limit any exposure due to COVID-19. To meet customer needs, the Authority, like other City and County of San Francisco departments, has taken immediate action.​​​

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    “Today, San Francisco has taken another step fo​rward in providing families with affordable, secure, and modern housing. Thanks to RAD, we have accelerated the pace of progress for residents and families across our city.”


    House Democratic Leader Nancy Pelosi​​​